Delivery Information

At usa-chicfurniture.com, we aim to make the delivery process as smooth and convenient as possible. Below you will find details on our delivery services, responsibilities, and what to expect when your items arrive.

1. Delivery Options & Timing

  • We offer standard curbside delivery as well as room-of-choice delivery services, depending on your location and order size.
  • Most deliveries are scheduled within 3–7 business days from the time your order is ready.
  • You will receive a notification with an estimated delivery window one business day before your items arrive.
  • If your area is considered remote or outside our regular coverage zone, delivery may take longer. In such cases, we will coordinate with you directly to arrange a suitable schedule.

2. Delivery Process

  • Before arrival, our delivery partners will call you to confirm details and make final arrangements.
  • Upon arrival, items will be placed at the entrance of your residence (for curbside service), or brought to the room of your choice if you selected room-of-choice service.
  • Please inspect your goods before signing delivery acceptance — check for visible damage or missing parts.
  • If there is any damage or discrepancy, note it on the delivery receipt and notify us promptly.

3. Responsibilities & Terms

  • We are responsible for delivering your order in good condition and ensuring all agreed items are included.
  • You are responsible for ensuring proper access to the delivery location (e.g. doorways, stairs, elevators).
  • We cannot deliver to locations that are inaccessible, unsafe, or where adequate space for delivery is lacking.
  • If you cancel or reschedule your delivery after it has been dispatched, a rescheduling fee may apply.
  • Returns or exchanges may require coordination with our delivery team. Please review our return policy for full details.

4. Special Circumstances & Additional Services

  • For oversized items or orders requiring special handling, extra charges may apply.
  • If stair carry, hallway clearance, or disassembly and reassembly is needed, additional service fees could be required.
  • Delivery to certain remote or rural areas may incur surcharges.

5. Tracking & Support

  • Once your order ships, you will receive tracking information via email (or other preferred method).
  • You can check your delivery status on our website at usa-chicfurniture.com.
  • For any questions or delivery-related concerns, please contact our customer support through the support portal on the website.

We appreciate your patience and cooperation throughout the delivery process. Our goal is to ensure that your experience with usa-chicfurniture.com is positive from order to delivery.